Application

WonDRx is the most innovative in-clinic practice management solution which DOESN’T force you to change your behaviour of writing, make large investment in expensive laptop/desktop/printer or making you go through the pain of learning the usual market softwares etc. Just by writing on your new WonDRx SMART Prescription Pad, it automates your Patient records and much more. You continue to write and WonDRx digitizes the entire Prescription. All you need to do is replace your existing pen and prescription pad with WonDRx Digital pen and WonDRx smart prescription pad (the new smart Rx pad is designed as per your needs). . With WonDRx you can give your Patients an awesome experience in-clinic and post clinic as well.

WonDRx app gets locked if not in use for more than 30 days. To unlock, please mail at support@wondrx.com please contact customer care by giving us a missed call on +91-8454801234.

No. Each KIT is mapped to your identity and cannot be given to any other Doctor

No. Each Prescription issued to you has a unique ID and the data written on a particular prescription can be accessed by your login/kit only. You MUST NOT write on another Doctor’s prescription as other Doctor’s Prescription ID may collide with your existing Prescription ID and may hamper the data of your existing Patient using that particular prescription ID.

Each WonDRx KIT has been issued to qualifying Doctors only who have shown interest in using the solution. If the WonDRx KIT is not used for continuous 25 days, WonDRx team will have the option to recall the KIT back from Doctor.

Last 24 hours written Prescriptions will be visible in ‘Prescription’ section. All prior prescriptions are visible under respective Patient record. Goto ‘Patient’ section and click on the desired Patient and you will be able to see all Rx written till date for that particular Patient. We showcase only 12 months data on the local Tab and any record prior to 12 months can be accessed on the Website login. Generate your WonDRx website login & password to see prior records.

Select the ‘Orders’ displayed on the left side of the Home screen and view purchase options available to you. Click on ‘Order Now’ on your Rx Template and enter the ‘Order Quantity’ and ‘Submit’. On submitting you will be redirected to the payment gateway to make online payment for your Rx paper. On confirmation of payment your Rx papers will be delivered at your address within 2 weeks post order.

Select the ‘Orders’ displayed on the left side of the Home screen and select the asset you want to buy by clicking on ‘Order Now’ on the Asset. Enter the ‘Order Quantity’ and ‘Submit’. On submitting you will be redirected to the payment gateway to make online payment for your selected asset. On confirmation of payment your additional asset will be delivered at your address within 2 weeks.

Select ‘Profile’ , available at top right-hand corner, then choose ‘Personal /Clinic’ option and click on the ‘Edit’ , you will be allowed to update/change the required details and thereafter click on ‘Save’ button to update your personal details.

Tablet

Yes, you can place order for your additional Tablet from the ‘Order’ section on the WonDRx App.

WonDRx tablet is specifically designed for running WonDRx application only. Personal use of tablet will not be possible.

WonDRx tablet is specially designed for running WonDRx application only. User will not be able to install any other application on WonDRx Tablet.

WonDRx tablet in the WonDRx KIT is issued to qualifying Doctors on license-to-use or lease basis only and is not sold. Any additional Tablet which doesn’t have WonDRx App on it, can be purchased from the ‘Order’ section of the WonDRx App – for such personal asset order, please ensure to put relevant comment when raising the order. All payments to be made in favour of “VVP Healthcare Evolution Pvt Ltd”.

WonDRx tablet is specially designed for running the WonDRx application. WonDRx application is an effortless in clinic practice management tool which comes along with an intuitive pen and prescription interface. It digitizes your prescription with the help of WonDRx digital pen and WonDRx paper as you write on the Prescription paper.

WonDRx Tablet comes with a warranty period of 24 months. During this period, if the product has any manufacturing defects, VVP Healthcare Evolution Pvt Ltd will get it repaired at no cost to you. In case the issue is not resolved, the tablet will be replaced by VVP Healthcare Evolution Pvt Ltd free of cost. However, warranty of the tablet is not applicable, if there is any physical damage to the product, electronic short-circuits, water spilled on the Tab etc

WonDRx tablet is assigned to the specific user under the user agreement and it cannot be sold to any other person at any given point of time.

WonDRx tablet is updated with latest software version to avoid any technical issue. However, in case the user faces any technical issue related to log in, usage, transactions or any other issue, the user can raise their query by mailing us at support@wondrx.com or by giving a missed call on +91-8454801234

User is responsible to prevent damage and loss of WonDRx Kit. User will have to pay for repair or replacement for any loss or damage due to failure to comply with their responsibility to take care of the WonDRx kit.

Neither the User nor anyone else should move, alter or tamper with the tablet and its accessories. User understands that this tablet and its accessories must be used only for the purpose of the services agreed and accepted.

A continuous charging for 4 hrs will give full battery charging. A fully charged battery can sustain for at least 7-8 hrs in use and more than 48 hrs on standby mode.

Internet

Yes you will have to register WonDRx Tablet for the first time on your WIFI/Mobile Hotspot to configure Internet access on your WonDRx device. Thus helping you to connect instantly as you log in the future.

Yes, you are supposed to use your own wi-fi connection or mobile hotspot connection for the WonDRx solution to work efficiently. p>

High Speed (Preferably 4G) internet is advised to ensure smooth functioning and experience all wonderful features of WonDRx application.

For any issues with your internet, please contact your Internet service provider. For any assistance related to the WonDRx kit please contact us at support@wondrx.com

Rx Paper

WonDRx prescription paper is designed specially to be used with the WonDRx digital pen. It helps to capture and digitize the information on the prescription paper. It uses unique technology that enables conversion of ordinary paper into a powerful smart paper and captures all the information written by the doctor. It allows better management of patients by enabling you to show and share educational videos or record your instructions simply by ticking on the smart WonDRx prescription paper. It helps your patients, stay connected to you even after they leave your clinic.

Your printer won’t be able to print this smart paper. Your WonDRx paper is embedded with a unique technology that supports capturing and digitising your prescription. An ordinary printer cannot print that technology into the paper. You will need to order the prescription papers through the WonDRx application on your tablet.

The power of WonDRx solution lies with the use of digital pen together with the smart WonDRx prescription paper. If you use a normal pen, WonDRx prescription paper is just another simple prescription which will not record any patient or clinic data. To capture & digitize your clinical practice, you will need to use both the digital pen and the WonDRx paper together. Digitization allows you to reap all the other benefits of WonDRx application and create a wow experience for your patients

Save paper, save trees, save the planet. Keeping this in mind, WonDRx has created a mechanism to reuse the same prescription. This will help you to further record medical information of the same patient on the same prescription which was used earlier. You will see a new version created in your prescription screen. However, you should not write on the back side of the prescription paper as that will not get digitized.

WonDRx gives options of standard and customized prescription paper. The customization allows colour coding of your name, clinic address and logo if any. If you wish to customize the prescription format, we can help you in designing the prescription paper with minor additional charges.

We have enabled a special feature called DNR (Do Not Share) on WonDRx prescription paper. This allows you to avoid recording cases which are more sensitive. This functionality will be useful for those patients who do not want to reveal their identity and record their clinical case.

We recommend using proper WonDRx prescription paper, as it would capture and digitize all the information on the smart WonDRx prescription paper. Damaged paper may cause a delay or may not capture all the information on the paper.

No, you cannot use other doctor’s WonDRx Prescription paper. Every WonDRx kit including the Tablet, Digital pen and Paper is unique and mapped to a specific doctor. Only he/she can use the kit as every pen and prescription paper is unique. In your clinic, if more than 1 doctor is practicing, then it is recommended that you buy another WonDRx kit to digitize their practice as well.

WonDRx PEN

WonDRx Pen is a special digital pen. Each pen is mapped to a specific user along with the entire WonDRx kit. It supports capturing the information with its unique technology.

Yes, the WonDRx PEN is a special digital pen which needs to be charged. A continues charging 1 hour 30 mins will give full battery charging of the PEN and will provide the best results. Once green light blinking stops – please remove the pen from charging. Do NOT overcharge as it may damage the Pen.

  • Blinking Green - In Pairing Mode, ready to connect to a new tablet.

  • Solid Green – Previously paired and is ready to be connected

  • Solid Blue - Powered on, and is connected to the tablet

WonDRx PEN comes with a refill which is available in the kit. This refill is available and can be ordered through the application at any given point of time. Also this refill can be be purchased from any regular stationary shops.

WonDRx digital Pen come with a warranty period of 12 months. During this period, if the product has any manufacturing defects, VVP Healthcare Evolution Pvt ltd will get it repaired at no cost to you. In case the issue is not resolved, the pen will be replaced by VVP Healthcare Evolution Pvt ltd at no cost to you. However, warranty of the pen is not applicable, if there is any physical damage to the product, over charging, short circuit, water spilled etc .

WonDRx Digital Pen is designed for specific purpose by VVP Healthcare Evolution Pvt ltd and will always remain the property of VVP Healthcare Evolution Pvt ltd. You can use it as long as you are an approved doctor using the WonDRx solution. At any point of discontinuation from either side, pen will be taken back by the company.

WonDRx digital pen is specially designed for using with the WonDRx prescription paper to digitize the information written on the WonDRx prescription paper.

WonDRx Digital pen is specifically designed to be used for digitizing prescriptions using WonDRx application. Personal use of the PEN should be avoided by the user.

Accessories:

PEN can be charged using the USB. One end of USB should be connected to the pen and the other end of the USB should be connected to laptop, tablet, power bank or charging plug. It is as simple as charging your mobile. Care needs to be taken while plugging the pen in and out of the USB socket.

The User can purchase the new PEN USB from WonDRx application on the tablet.

Pogo Pin charger will be connected to the tablet always. Connect the charging cable at one end to the Pogo

pin on the tab and the other end to the power point. Switch on the power flow and charging will start.

The User can purchase the new Pogo Pin charger from WonDRx application on the tablet.

Payments

User has the option of making payment while availing any of the services in the following manner:

  • Debit / Credit Card

  • Net Banking

  • UPI

  • Wallets

  • Cash on Delivery (only for payment of Annual Fee)

View your transaction details by clicking on “Order” displayed on the left side of the Home screen.

Deposit amount paid by the user for availing WonDRx kit is a refundable deposit. The deposit amount will be refunded to the user, when the user wants to discontinue availing WonDRx services and want to stop using the WonDRx solution. User will have to return the full WonDRx kit along with all accessories, in working condition, at the time of discontinuation.

Also, it should be noted that, VVP Healthcare Evolution Pvt ltd reserves the right to adjust the refundable deposit amount against any physical damage to the assets or any outstanding liability of the user to the company.

User can contact us at support@wondrx.com for any payment related support, if required.

Data Security

We take patient data privacy very seriously. Only the Doctor and the connected ecosystem as per the specifications from doctor/patient will be able to view and access the information.

Data is shared only with its user with restricted access to others as per the data sharing policy.

The data will be shared with the relevant healthcare ecosystem partners as and when specified by the doctor or the patient. This will help them provide support services to the patient.

No, user will not be able to download any records.

No, the data is stored in a secure system and access is available only to the user for download.

No person other than the user will be able to edit the data.

The data is owned by the user and the specified individual only (i.e the Patient). WonDRx is only authorised to share the information as per the service requested by the co-owners of the data.

Refer

You can refer new partners through the application or by sending the request at support@wondrx.com

Select the ’Partner’ as displayed on the left side of the Home screen and choose ‘Invite Partner’ at top right-hand side. Enter the basic details of the partner and then click Send. The invited partner will be contacted by the WonDRx representative.

A user can refer a doctor through the application or by sending the request at support@wondrx.com

Select “Refer a Friend” as displayed on the left side of the Home screen and share the WonDRx link. The referred Doctor will be contacted by the representative of the WonDRx product.

Grievance

For any service / product related grievance, just email us at support@wondrx.com and raise a request. The support team will contact the user to resolve the issue.

For more information visit us at WonDRx